Once an order has been placed online it is unable to be cancelled. Once an order has been placed, you will receive a email to confirm the order has been processed. Once this email has been received and payment for the item has been processed, then you are unable to cancel the order and the item will be shipped to you.
Please refer to our refund and return policy for more information in regards to returning an item that has been ordered. If you believe an order has been placed in error, please contact us at firstname.lastname@example.org or on (06) 357 4489.